About Us
关于我们
Our Purpose
Making a positive difference in every life we touch
Our Vision
We are transforming TCM healthcare, creating a sanctuary known for the best physicians & clinicians and a one-of-a-kind experience that always puts patients first.
Champion Patient-Centered TCM Care
We seek to consistently deliver the highest quality, safest and patient-centred care and services. This includes maintaining the highest ethical standards and treating our patients, their families and each other with compassion, courtesy, transparency, and respect to create a one-of-a-kind experience we would want for ourselves.
The Science of Translational TCM
The Si En Healthcare Promise
We Promise to treasure, nurture and inspire ourselves, our team, our patients and families, and our community. Because we know that strong relationships are essential to provide exceptional care. We Promise to deliver exceptionally recognized healthcare, strengthen our healthiest community and advance the future of TCM healthcare.
And because SI En’s promises are personal, we Promise to focus on your health, not just when there’s an urgent medical need, but for a lifetime of wellness.
We deliver the best outcomes and safest care by placing people at the heart of all we do. We improve lives every day by promoting wellness, education and discovery.
Translating TCM Science,
Our Promise is YOUR HEALTH.
Si En Medicare Physician’s Commitment
- Our patients’ family and friends are also our partners in our patients’ well-being & healing journey, and we welcome their involvement.
- Access to understandable TCM health information is essential to empowering patients to participate in their care, and it is our responsibility to provide access to that information.
- The opportunity to make decisions is essential to the well-being of our patients. It is our responsibility to maximize patients’ opportunities for choices and to respect those choices.
- Our patients’ well-being can be enhanced by an optimal healing environment. A patient is an individual to be cared for, not a medical condition to be treated.
- Each patient is a unique person with diverse needs.
- Each staff member is a caregiver whose role is to meet the needs of each patient.
- Our patients are our partners and have knowledge that is essential to their care.
Medical Health Product/Service
Benefit
Safety, treatment procedure, Cost effective, Cure & Heal, evidenced based medicine
Experience
Transparent communication, assurances, comfort and informed consultation
Feature
Superior Treatment Outcome, Outstanding Patient Experience
Customer & Patients
Want
Disease Management, Healing & Recovery,
Crisis Prevention
Needs
(Consistently good) Clinical Outcome: Effective Treatment Options & Assurance of efficiency plus transparent (trustworthy) information
Fear
Missed treatment opportunity for healing
Quality Assurance & Procedures
To assist our Physician Team in providing our patients with care of a consistent quality we will:
- Provide a safe and welcoming environment
- Ensure all members of our Team are appropriately trained
- Provide patients with information about the Practice and the care available, and ensure the patient understands the terms under which care is offered
- Obtain valid consent for all treatment
- Explain all treatment options and agree clinical decisions with the patient(s), explaining the possible risks involved with each option
- Refer to Specialists/Experts for investigation or treatment as appropriate and without undue delay
- Maintain contemporaneous clinical records with an up-to-date medical history for all patients
